Match the property.
Use hotel IDs, addresses and coordinates to connect provider records. Keep distinct hotels and ambiguous matches separate.
QUALITY AT HOTELUSE
Reliable data.
Prices that hold up.
A hotel your agent can identify.
A price your traveler can verify.
TWO STANDARDS. ONE HOTEL LAYER.
Clear identities and source freshness
Comparable, bookable stay totals
Providers held to the same standards
01 / HOTEL DATA QUALITY
One identity.
Every source in view.
The same hotel can have different names, IDs and policies across suppliers. Your agent needs a consistent starting point.
Check hotel facts.
Review names, facilities, deposits and pay-at-property charges where source data is available. Unresolved differences need verification.
Keep the source context.
Return mapped provider IDs, record versions and source timestamps. Missing or conflicting fields need verification.
Keep records current.
Our feed standard is weekly updates, with a 14-day maximum. Source timestamps let you inspect the age of a record.
Hilton Bellevue
hu_69450c903d9c06226f1ce17b| PROVIDER | HOTEL ID | MAPPING |
|---|---|---|
 Agoda | 166523 | Connected |
 Expedia | 4497 | Connected |
 Booking.com | 180673 | Connected |
Captured hotel record · October 21, 2026.
Available fields and source freshness vary by hotel.
02 / PRICE ACCURACY
The quote should
survive the click.
Search, hotel details and pre-payment.
The same stay should carry the same total.
Compare the same dates, guests, room, meal plan, cancellation terms, market and device. Include mandatory taxes and fees. Check prices in the provider’s booking currency; keep reference conversions clearly labeled.
Expedia
Illustrative provider example
Simulated values to show how we evaluate quality. Not actual Expedia performance data.
Prices matching the pre-payment total100% match
Follow the full stay total.
Compare the API quote with the provider’s hotel page and total immediately before payment, with the same rate conditions.
Check that the room is bookable.
Sample bookings are part of partner evaluation. A visible price alone does not establish availability or bookability.
Keep the API dependable.
Our provider response standard is under 10 seconds for search and room-rate requests, with clear handling of failed or missing quotes.
Price accuracy = matching full-stay totals ÷ comparable checks. Incomparable rates are recorded separately. Response-time measurements are per provider; complete HotelUse requests also include hotel lookup and room grouping. Timeouts & failure handling ↗
03 / PARTNER STANDARDS
A clear bar.
For every provider.
Feed quality, price accuracy, response times and support all matter when selecting a partner.
01Fresh hotel feedsWeekly target. 14-day maximum.
Regular refreshes
Providers must refresh their hotel feeds weekly where possible, with no more than 14 days between updates.
Freshness checks
We check delivery timestamps and changes to hotel openings, closures, names, and metadata. Overdue feeds require a refresh.
02Accurate hotel IDsOne hotel. A stable provider ID.
Identity checks
We compare hotel names, addresses, and coordinates across providers to catch incorrect matches.
Mapping continuity
We compare consecutive feeds and track ID changes. Frequent ID churn, recycled IDs, or broken mappings fail our review.
03Price accuracySearch price = pre-payment price.
Agent verification
Agents compare the search quote with the total just before payment: same dates, guests, market, room, meal plan, cancellation terms, taxes, and mandatory fees.
Bookability checks
Our evaluation also includes sample hotel bookings to confirm an offer can actually be booked. We investigate price differences and failed bookings.
04Reliable responses10 seconds maximum.
Search and hotel details
Both hotel search and hotel detail / room-rate API responses must complete within 10 seconds.
Ongoing monitoring
We track response times, errors, and timeouts. Repeated breaches require a fix before the provider can continue serving requests.
05Responsive supportAn accountable team. A clear escalation path.
Onboarding ownership
Providers must have a named support team and a responsible contact for integration and operational issues.
Issue resolution
We review how the team handles customer complaints, pricing and data issues, escalations, and follow-through to resolution.
Have hotel inventory to share?
Bring your feed, coverage and rate API. We’ll review them against the same standards.